Support Request Privacy Notice (GDPR)

When you submit a support ticket, we collect and process personal data such as your name, email address, and any information you include in your message. This information is used solely to:

• Respond to your enquiry
• Provide customer support
• Maintain records of support interactions

Legal Basis for Processing
We process your data under:

• Legitimate Interests – to provide effective customer support
• Contractual Necessity – where your enquiry relates to services you have entered into with us

Data Retention
We retain support requests only for as long as necessary to resolve your enquiry and for a reasonable period thereafter for record-keeping, compliance, and dispute resolution purposes.

Data Sharing
Your data will not be sold or shared with third parties for marketing. It may be shared with trusted service providers (e.g. hosting, helpdesk systems) strictly for the purpose of delivering support services.

Your Rights
Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Contact
For any data protection queries, please contact us via our website or support email.

By submitting this form, you acknowledge that your data will be processed in accordance with this notice and our Privacy Policy.